I placed an order on July 15, 2024, for five t-shirts (order code m470059613CN) from COS. It has been 2.5 months, and my items still have not arrived. When I emailed for updates, I was told to "wait patiently" as the package might be stuck in customs. Despite this, there has been no progress or communication since.
Additionally, I was charged a ₺450 customs fee, even though the items have not been delivered. The site is in English, but I recently learned it’s a Chinese company with no clear point of contact or proper customer service.
I demand immediate action to deliver my order or issue a full refund, including the customs fee. If this issue is not resolved promptly, I will pursue legal action. This lack of accountability is unacceptable.
On September 15, 2024, I placed an online order with COS totaling $103. As of December 4, my package has neither arrived nor have I received any updates. I have sent multiple complaint emails through their online platform, but for months, there has been no response. It’s frustrating and unacceptable...
On September 14, 2025, I purchased a cotton-blend polo t-shirt from the Massimo Dutti Zorlu store. I was unable to pick up the product in person, so an automatic refund process was initiated. However, more than a month has passed, and the refund of ₺1,150 has still not been deposited into my account...
On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...
I placed an order with Lefties exactly one month ago, and the promised delivery date passed more than two weeks ago. Since then, I’ve sent multiple emails and attempted to contact their customer service numerous times, but none of my efforts have led to any resolution. The order status still shows ...
I placed an order through the Lefties online store with a scheduled delivery date between May 7–9, 2025. As of today, the order still hasn’t arrived, and I haven’t received any updates or tracking information. What’s even more frustrating is that Lefties doesn’t provide a customer service phone numb...
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