COS customer service

On September 15, 2024, I placed an online order with COS totaling $103. As of December 4, my package has neither arrived... nor have I received any updates. I have sent multiple complaint emails through their online platform, but for months, there has been no response. It’s frustrating and unacceptable...

I am facing an ongoing return issue with COS, and the experience has been extremely frustrating. I’ve been going back an...d forth between their Zorlu and İstinyePark stores, yet the problem remains unresolved. I have my receipt and the card used for the transaction, which was processed through QNB. Ho...

How can a global brand like COS fail to implement basic cybersecurity measures? I purchased several items, but when I no...ticed discrepancies between the amount charged by the bank and my purchases, I became suspicious. I repeatedly called the İstinyePark store for assistance. After much effort, they...

I made a purchase from the COS website, but the amounts charged to my card were incorrect and remained as pending transa...ctions. Additionally, the website failed to provide proper guidance on resolving this issue. To protect my account, I had to block my card and file a dispute with my bank. This si...

I placed an order on July 15, 2024, for five t-shirts (order code m470059613CN) from COS. It has been 2.5 months, and my... items still have not arrived. When I emailed for updates, I was told to "wait patiently" as the package might be stuck in customs. Despite this, there has been no progress or comm...

I purchased a COS t-shirt but couldn’t even use it. When I tried to remove the tag, the COS logo on the back came off wi...th it, leaving two holes in the fabric. I returned to the store to request an exchange, but they outright refused, stating they couldn’t process a replacement. I even mentioned th...