While checking in for my Corendon Airlines flight from Saarbrücken to Antalya on April 1, 2024, I was told one of my bags was overweight and required a fee. Although I could address it later, the lack of upfront payment options raised concerns. After security, the staff demanded a €110 fee despite the mere 2 kg excess. My request for a price list was denied, and refusing the fee resulted in aggressive behavior from staff, who even involved the police. Intervention from another Corendon representative eventually allowed boarding, but the experience left me deeply dissatisfied. I expect an apology for the treatment, a refund of the excess baggage fee, and improved staff training to prevent similar situations for future passengers. Additionally, the lack of clear information about excess baggage fees and communication issues due to limited English proficiency further aggravated the situation. I urge Corendon Airlines to take this complaint seriously and implement measures to ensure a more positive customer experience.
During a Corendon Airlines flight from Antalya to Frankfurt last year, my checked baggage was damaged. I followed the procedure exactly as requested—I filled out all the necessary documents without missing a single detail. Eventually, they informed me that I would be compensated €25 for the damage. ...
On June 9, 2024, our flight from Antalya to Hamburg was delayed by 1.5 hours. For the return trip, I had a flight scheduled on June 28, 2024, from Nürnberg to Antalya at 02:05. After all passengers boarded, the pilot announced that the flight would take off shortly. One minute later, another announc...
On December 27, 2024, I attempted to complete online check-in for my Corendon flight from İzmir to Düsseldorf, but the system showed an error just 7 hours before the flight. When I contacted customer service, I was told I needed to pay €10 for check-in at the airport. However, as shown in the attach...
I purchased Flex tickets for my parents to travel from Antalya to the Netherlands with Corendon Airlines. Flex tickets include an 8kg cabin bag allowance and 20kg checked luggage, but the airline denied the cabin bag allowance, claiming it wasn’t included. To make matters worse, they charged an addi...
Hello, I flew with Corendon Airlines from Düsseldorf to Izmir on July 29, 2024. My luggage arrived damaged. I requested a replacement, but they informed me that they did not have large suitcases available. They stated that we needed to file a report and resolve the issue with the airline. I subseque...
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