ID:31151332

Unable to Complete Online Check-In for Corendon İzmir-Düsseldorf Flight

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Muhammed
Corendon Airlines
December 27, 2024 2:00 pm
41

On December 27, 2024, I attempted to complete online check-in for my Corendon flight from İzmir to Düsseldorf, but the system showed an error just 7 hours before the flight. When I contacted customer service, I was told I needed to pay €10 for check-in at the airport. However, as shown in the attached photo, it clearly states that no additional fees would be required for check-in.

This contradiction has caused unnecessary inconvenience and frustration. I should not have to pay for an error caused by Corendon’s system. I request an immediate resolution to address my complaint and a reimbursement for the unwarranted charge. Please ensure such issues are avoided in the future.

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Corendon Airlines
December 31, 2024 10:49 am (3 days after complaint)

Good morning, we have sent you another email. Please respond to this email with the requested details so that we can complete your request. Regards.

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Corendon Airlines
January 08, 9:44 am

Good morning, we are pleased to inform you that your request has been successfully completed according to our system. We have sent you an email containing the receipt. Best regards.

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