I purchased a Columbia waterproof Granite Trail boot on 17/11/2023. I live in Aydın, where winters are mild, almost like autumn, with soft weather conditions. As a result, I only wore the boots a few times. However, during heavy rain, water completely soaked into my boots, despite them being advertised as "waterproof." I returned them to the store where I purchased them, and they sent the boots for examination. The response I received blamed the issue on the customer's use. I requested a second examination, but when the boots were returned to me, they came in a severely damaged and torn box—not the original one I sent, which had proper labels and information. The note inside stated, "The issue is due to customer use, no problem with the material used." This response is unacceptable. Additionally, when I called customer service to discuss the matter, the representative I spoke to was extremely rude and dismissive. When I asked, "If I can't explain my problem to you or prove that there's an actual issue, what should I do? Where should I seek help?" her response was, "You will find out then." This entire shopping experience has been a complete disaster.
On June 9, 2024, I purchased three pairs of Columbia waterproof boots from the Capacity Mall location, intending them for winter use. My son wore one pair for the very first time on a rainy school day in early January, only to come home with soaked feet. On January 16, 2025, I returned the boots to...
I bought a pair of Columbia Crestwood Waterproof trainers on September 11, 2024, from the Kusadasi AVM Columbia Shop in Turkey. On the first rainy day, the trainers absorbed a significant amount of water, feeling like soaked sponges inside. This was extremely disappointing, considering I specificall...
On 08.11.2024, I purchased a pair of Columbia BL6246 Konos TRS Outdry waterproof shoes from the Columbia store in İstinyepark AVM. Although I did not ...
I bought Columbia brand waterproof boots as a gift to my son on 17/08/2022 from the Cepa Boyner branch. My son lives in Aachen, Germany, and goes home from school with this boot. Although he does not use this shoe in the field, outside the city, and even in heavy sports such as football, the shoe ha...
I bought a pair of Columbia shoes specifically because they were advertised as waterproof. On the second day I wore them, it rained—and to my shock, the shoes absorbed water. This happened just 15 days after purchase. I sent the product in for inspection, expecting a clear resolution. Instead, I wa...
Comments