1
Aysu is completely dissatisfied with the result

Columbia Sold Me 'Waterproof Boots' That Leaked and Blamed Me for the Issue

Columbia Sold Me 'Waterproof Boots' That Leaked and Blamed Me for the Issue
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December 23, 2024 2:37 pm
2

I purchased a Columbia waterproof Granite Trail boot on 17/11/2023. I live in Aydın, where winters are mild, almost like autumn, with soft weather conditions. As a result, I only wore the boots a few times. However, during heavy rain, water completely soaked into my boots, despite them being advertised as "waterproof." I returned them to the store where I purchased them, and they sent the boots for examination. The response I received blamed the issue on the customer's use. I requested a second examination, but when the boots were returned to me, they came in a severely damaged and torn box—not the original one I sent, which had proper labels and information. The note inside stated, "The issue is due to customer use, no problem with the material used." This response is unacceptable. Additionally, when I called customer service to discuss the matter, the representative I spoke to was extremely rude and dismissive. When I asked, "If I can't explain my problem to you or prove that there's an actual issue, what should I do? Where should I seek help?" her response was, "You will find out then." This entire shopping experience has been a complete disaster.

Aysu
Aysu
December 25, 2024 3:11 pm

No one contacted me regarding the complaint I wrote.

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