Citroen Dealer Damaged New Car After Repair

In 2022, I bought a Citroen C3 Aircross from the Mersin Çayan dealership. On April 11, 2024, while parked in front of my house, my car was hit on the right front side by another vehicle, causing damage. I took the car to the service center, where Mr. A** informed me that, due to the holiday rush, the vehicle would be ready in two weeks. On April 24, I was informed that all procedures had been finished and I could pick up the car. However, due to job responsibilities in Hatay, I couldn't pick up the car until April 29.

Upon inspection, I discovered that, despite no prior accidents or repairs, a portion had been repainted, and there was a ding on the side opposite the collision. I watched an attempt to disguise the damage by repairing the crack with silicone. Despite my concerns, Mr. A** insisted on purchasing the automobile secondhand. I sought to talk with the sales department, who claimed that the problem could be due to insurance or service errors and offered to look into it further.

When I returned home, I discovered evidence that Mr. A** had sent the shutter to a repair center to be painted over in an attempt to conceal his error. Despite my insistence that the part was not original and had been siliconed in front of me, they refused to accept responsibility. They recommended that my insurance reimburse the cost, but the fault would be recorded on my record, and I would be responsible for the expense through my own insurance.

As the end of the month came, they gave two options, both of which were undesirable since they attempted to transfer blame onto the consumer. Their lack of accountability has broken my confidence in Citroen's service, forcing legal action. If Citroen service admits responsibility, replaces the shutter, and apologizes, I will retract my complaint. Otherwise, I intend to pursue justice through legal means.