I went to the Antalya Citroen dealer, Antoto, on August 26 for the maintenance of my vehicle and to address the paint peeling on the roof. When I made the appointment, I was told that the maintenance would cost ₺12,000. However, when I arrived at the service center a week later, I was informed that the price had increased. Despite this, I decided to proceed with the maintenance. I specifically told the service advisor not to add windshield fluid during the maintenance. However, I later noticed on the work order that an engine wash had been added without my consent. When I asked about the cost, the advisor told me it was around ₺500-600. After the maintenance, when I checked the invoice, I saw that I had been charged ₺1700 + VAT for the engine wash, far more than what was quoted, and ₺137 + VAT for the windshield fluid. Additionally, a video was taken to document the paint peeling on the roof of my vehicle. However, when I called Citroen headquarters today, a month later, I found out that no record had been created regarding the paint issue. The service center called me in the evening, saying they needed new photos of the vehicle. Now, due to the incompetence of the service center, I would have to travel 170 km again just to get photos and videos taken. The staff at the service center did not file any documentation, and it seems like Antoto employees are more concerned with deceiving customers than providing proper service. This is far from the quality I would expect from a Citroen service.
Due to the incompetence of Citroen dealers, I will be traveling for the third time to a city 170 km away because of the paint peeling issue on the roof of my car. I went to the Antalya Citroen dealer Antoto on August 26 for the maintenance of my car and the paint peeling on the roof. After waiting for a month for the solution to the paint peeling issue, I called the headquarters and learned that the file for the car hadn't even been opened. Following this, on October 5, I went to the Antalya Haşim Balaban service solely for the paint peeling on the roof. I repeated twice that they needed to request a file from the headquarters and connect it to the device. They called me an hour later to pick up my car. I realized after taking it that they hadn't even wiped the dust off the roof. They said they would send the necessary documents to the headquarters. On Monday, October 7, I was called by the Haşim Balaban service and told that I needed to come back because the headquarters requested something extra. On October 8, I was called by the headquarters and told I needed to go to the service again. I explained that I had already been there twice, that none of the services were doing their job properly, and that I could only go to the service 170 km away in two weeks. They said, "Let's close your file then, and you can call to reopen it when you go." I stated that I was already in a difficult situation and did not want the file to be closed, and that even with the file open, the services couldn't manage to do anything, but I don't know what the representative did. On Saturday, October 19, I will go to the Antalya Haşim Balaban service for the third and final time. I am expecting support from someone in authority at Citroen headquarters and the Antalya Haşim Balaban service. If the service demonstrates incompetence again regarding the paint peeling, I have no choice but to file a lawsuit.
I will be going to a city 170km away for the third time due to the issue of paint peeling on the roof of my vehicle caused by the incompetence of Citroen dealers. I visited the Antalya Citroen dealer Antoto on August 26 for regular maintenance and to address the paint peeling on the roof. After wait...
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