Citroen C5 Aircross Automatic Door Lock Failure

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Erkan
May 31, 2024 11:21 am
31

I noticed a serious security flaw in my Citroen C5 Aircross, which I purchased in December 2022. The doors do not automatically lock after I leave the vehicle. When I approached the service center for information, I was given an inadequate explanation, stating that this is how these models are. Interestingly, I found that the non-facelift version of the same model does not have this security issue. I also tried to resolve the issue through Citroen's own application, but I have yet to receive a response. Had I known about the poor customer service and response times, I would have reconsidered my purchase. Additionally, I find it unacceptable that this issue exists in a full package C-segment vehicle, especially when even 2000 model and newer cars have this feature.

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"The process is still ongoing and there has been no response, positive or negative. When you comment under posts on Citroen's social media accounts (#Instagram #Citroen #Turkey), they immediately delete it, and if you insist, they send an automatic message, but this message is never solution-oriented. There is no trace of the attention and care shown when purchasing the vehicle. They do not respond in any way."
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