On July 19, 2023, my Citroen C4 suffered a brain malfunction while still under warranty. On September 24, 2023, they ordered a part from abroad. They couldn't fix my car after 45 business days. Instead, they opened a case with the headquarters to provide a new vehicle. If a car cannot be repaired within 45 business days, it must be replaced or refunded at its current value, according to the Consumer Rights Law. This issue should be resolved within 30 days. After that, the real ordeal began. Three days ago, the service center called to tell me that my car had been repaired. They requested that I return the replacement vehicle and pick up my own. If I didn't return the car on time, they threatened to charge me for the replacement car. I contacted the headquarters and stated that I would only accept this if it was accompanied by a written statement preserving my legal rights. They informed me that they were unable to provide such a document. As a result, I decided not to drive my car. I demanded that they expedite the process of getting me a new vehicle. My lawyer will send them a legal notice this week. In the last week, I've received numerous inquiries about my car. I want this ordeal to be over with as soon as possible. My legal rights are completely reserved.
I can't believe the ordeal I've been through with Citroen! In May 2023, I made the payment for a Citroen C3 Shine, and on June 14, 2023, the car finally arrived at the dealership from customs. However, since the dealership and I were in different cities, they sent me photos of the vehicle indicating...
I purchased a brand new 2022 Citroen C-Elysee from a dealer, and I have taken my vehicle to the service center four times due to an AdBlue error. Each time, they reset the error and returned the car to me, but the same AdBlue issue reappeared. Currently, my vehicle has been at the service center for...
my Citroen e C4 2022 model 2600 km car has been waiting at the service depot for 45 days for authorized service to take the battery replacement decision and make it due to a charging failure, and as of today, it is still unclear when it will be done due to lack of spare parts stocks. According to Co...
I had an accident with my Citroen C4X on March 1, 2024. Since then, I've been waiting for replacement parts, and even after four months, they still haven't arrived. Initially, I was informed that the part had arrived but was incorrect and had to be reordered. Later, I was told the parts would be del...
I purchased my C5 Aircross in January 2023, and the VIN is VR7A45GFSNL052798. Unfortunately, I was involved in an accident on October 2, 2023, and my car has been waiting for repairs at a Citroen-authorized service center since then. They mentioned that some spare parts were supposed to arrive from ...
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