In 2023, I enrolled in Chit Chat English Gaziantep branch and purchased a 1-year online English course package covering beginner and intermediate levels. I paid a total of ₺20,000 via EFT for this program. Unfortunately, from the very beginning, the experience has been extremely disappointing. The lessons lacked structure, the teaching materials were insufficient, and most importantly, the so-called instructors did not hold any verifiable teaching qualifications. Teachers frequently changed, showed disinterest during classes, and failed to provide proper guidance.
On top of this, the person introduced as the online education coordinator, named R*, treated me disrespectfully** when I tried to raise my concerns. Instead of finding solutions, both the branch staff and customer service responded with dismissive and even scolding behavior. No invoice, contract, or official documentation was ever provided to me despite my full payment, which is unacceptable for a professional language institution.
As a result, I was forced to give up on the program, losing both my time and money. I am deeply dissatisfied and regret trusting this institution. I demand accountability from Chit Chat English and request a full refund of my ₺20,000 payment, along with an official apology. I am sharing my complaint so that others will not fall into the same situation.
In December 2024, I enrolled in a course at Chit Chat English, but since I never attended a single class, I requested a cancellation and a full refund. Unfortunately, I have been waiting for my money for over six months, and the process has been full of delays, excuses, and poor communication. For ...
I enrolled in the Chit Chat English İzmir branch for a 12-month course, but after only 3 months of attendance I had to stop due to the lack of organization and poor service. The school constantly changed teachers, failed to send lesson plans on time, and in grammar classes the instructors simply wro...
I enrolled in a 3-month membership at Chit Chat English Gaziantep branch, and throughout this period I experienced serious problems. First, the classrooms had severe heating issues. Despite raising this concern multiple times, no action was taken, and students were forced to attend lessons in uncomf...
I enrolled in a 6-month package with Chitchat.com.tr, but from the very beginning the experience was disappointing. The lesson schedules constantly changed, and I was never informed in advance. I went to the course several times only to be told, “your schedule has changed,” wasting both my time and ...
I purchased a 24-hour private lesson package from Chit Chat Mersin, with the clear promise that lessons would be scheduled according to my availability. Unfortunately, not a single session was arranged at times that matched my schedule. Despite raising this issue, no adjustment or support was provid...
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