Chess.com Cheating Is Ruining My Games and Rating

I have been using the Chess.com app on my Samsung A54 phone for a long time, and I play an average of around 15 games almost every day. In more than half of the games I play, I believe my opponents are cheating, and I can clearly feel that the games are not fair. Despite this, the system does not seem to take any action against this issue, and my entire gaming experience has been negatively affected.

I have previously reported this issue multiple times through the app, providing detailed reports under categories such as “cheating in a game” and “cheating player.” A few months ago, when I contacted the support team about my complaint, I received responses that felt extremely dismissive, delayed, and ineffective in resolving the problem. No necessary penalties were applied to the accounts I reported for cheating, and the rating points I lost in games that I believe were affected by cheating were not restored either.

I am experiencing serious frustration and loss because of both the rating points I have lost and the negative impact on my enjoyment of the game. I request that Chess.com effectively operate and improve its cheating detection and monitoring systems, impose permanent and meaningful penalties on players who cheat, and restore the rating points I lost in games that I reported as involving cheating. Otherwise, I believe allowing the app to continue operating this way is harmful to players and that the necessary measures should be taken.