Chery Tiggo 7 Pro Maintenance Reminder Sent Early and Service Complaint
On 08.10.2025 I purchased a Chery Tiggo 7 Pro from the Adana Tekbaş Chery authorised dealer. During the sales process, it was clearly and explicitly stated that the first maintenance interval was 1 year or 15,000 km. Although there was still about one month left for the one‑year period to expire, on 01.09.2026 I received an SMS stating “your maintenance is due, please make an appointment”. Sending such a message while there is still about a month left both contradicts the information given at the time of sale and shows how far the company’s recording and tracking system is from professionalism. In addition, when I tried to reach them by phone to ask about this issue, I could not reach any authorised person, and the fact that no one answered the phone is, in my opinion, another indication of lack of seriousness. I request that the company stand behind the “1 year or 15,000 km” information provided at the time of sale, that the recording and messaging system regarding maintenance timing be corrected, and that I be given a clear written explanation on this matter.
