Chery Tiggo 8 Pro Rear Camera Problem
I took my 2023 Chery Tiggo 8 Pro to Chery Aldatmaz Otomotiv exactly one month ago for the 30,000 km maintenance. I reported that my digital rearview mirror system and front-rear cameras were not working. The service personnel there informed me that none of the cameras were functioning due to a malfunction in the rear camera. They placed an order for the rear camera and mentioned that it could take up to a month for the part to arrive. Just now, I visited the service center again, and they are now saying that the rear camera may not arrive for a long time and that Chery is not sending this part from abroad. As your customer, I am facing a serious grievance. The warranty on all electronic components of my vehicle is still valid for another two and a half years. I urgently request that this issue be resolved as soon as possible and kindly ask for an immediate response. Otherwise, I would like to inform you that I will exercise all my consumer rights, pursue the matter with the relevant authorities, and take legal action.
Hello, Umur A. Following our conversation with you, we have forwarded your request to our relevant department. Our teams have started an investigation regarding the situation you experienced. We are closely and diligently following the process on your behalf and aim to get back to you as soon as possible. Thank you for your support and understanding. Best regards, CHERY TURKEY
Unfortunately, not every Chery service dealer provides the same service to their customers. I strongly advise you not to go to Aldatmaz Oto. Based on my own and my acquaintances' experiences, I recommend choosing Mengerler or ATMO instead. For example, only the glass of my right mirror was broken. At first, Aldatmaz told me that only the glass could be replaced, but a day later they said the entire mirror needed to be replaced. I didn’t have it changed. I took my car to Mengerler. There, they helped by only replacing the glass. It’s a very ridiculous situation. I’ve had a few other similar experiences as well. Honestly, Aldatmaz Oto has made me lose interest in the Chery brand.
This issue was resolved by Aldatmaz Oto after a considerable delay. But I strongly do not recommend anyone to go to this service.
This issue of mine was resolved by Aldatmaz Oto after quite a delay. Unfortunately, not every Chery service dealer offers the same service to their customers. I strongly advise you not to go to Aldatmaz Oto. Based on my own and my acquaintances' experiences, I recommend choosing Mengerler or ATMO instead. For example, only the glass of my right mirror was broken. At first, Aldatmaz told me that only the glass could be replaced, but a day later they said the entire mirror needed to be changed. I didn’t have it replaced. I took my car to Mengerler. There, they helped me by just replacing the glass. It’s a very ridiculous situation. I’ve had a few more experiences like this. Frankly, Aldatmaz Oto has made me lose my interest in the Chery brand.
