Chery Tiggo 7 Luxury Chain Problem and No Immediate Replacement Vehicle

We own a 2023 Chery Tiggo 7 Luxury package, and recently the vehicle started making unusual noises. We took it to the Bursa Nilüfer Chery Authorized Service and reported the issue. However, we were told there was no significant problem, the car underwent general maintenance, and it was returned to us.

Less than a week later, on the morning we were planning to leave for vacation, the noise worsened. Not feeling safe, we decided not to drive—and fortunately, we didn’t. My spouse took the car back to the same service while I had to wait at the door with our suitcases and bags. After inspection, they identified a chain problem and said the car would need to stay at the service for at least a week. The service confirmed that the issue was not user-related and the car is still under warranty. Later, through my own research, I discovered that many Chery Tiggo 7 owners have faced similar chain issues.

Throughout this process, I contacted Chery customer service multiple times. First, I spoke with Ms. Y****, who simply recorded a call and explained standard procedures. Later, another representative informed me that, due to policy, a replacement vehicle could only be provided after 5 days. Yet it was already known from the start that my car would remain in service for at least a week. Other brands provide a replacement vehicle immediately in such cases, but Chery’s refusal left us stranded and ruined our vacation plans.

Since the issue is not my fault and the vehicle is still under warranty, I demand an immediate replacement vehicle without waiting 5 days. I expect Chery to act fairly and resolve this situation urgently so that customers like me are not left with ruined plans and unnecessary stress.