Chery OMODA 5 Luxury Zero Car Insulation Issue
After purchasing the vehicle, I noticed a defect in the sound insulation seal at the front, significantly affecting driving comfort. I reported this issue to Chery Turkey Customer Service multiple times, but received no response. Call center representatives are now hanging up on us, and the dealership directs us to the headquarters and call center, but we get no results. I learned that three other vehicles in Turkey have the same issue, with no explanation provided. Despite numerous complaints to Chery Turkey Customer Service, no satisfactory solution has been provided. I have repeatedly called the General Directorate's phone number, but I cannot reach anyone. Neither the dealership, the call center, nor the General Directorate have responded. Therefore, I urgently request your attention and assistance in fixing the defect and resolving the invoice discrepancy.
Hello, Hüseyin G. Your complaint has been received by us. Our Customer Relations Representative will get back to you as soon as possible regarding the matter. Best regards, CHERY TURKEY
The friends calling from the Call Center hang up on us without doing anything. This is the extent of your quality. The problem here is that you are trying to provide unenthusiastic customer service. I want to be contacted by the General Directorate and an authorized unit.
Hello, Hüseyin G. We tried to contact you but were unable to reach you. We will try to reach you again later. If you wish, you can contact us during this period. Best regards, CHERY TURKEY
Hello Hüseyin G., We tried to call you to confirm the resolution process of your complaint, but we couldn't reach you. If your issue persists, you can contact us for support. Best regards, CHERY TURKEY
Our problem is ongoing. I was talking to someone when you called. You can call again now.
Hello, Hüseyin G. Your complaint is still being reviewed by our authorized departments. We will get back to you once the process is concluded. Have a good day. Best regards, CHERY TURKEY
