I purchased a brand-new Chery Tiggo 7 from the Mengerler dealership in Ankara. Shortly after, I decided to sell it due to an urgent need. During the buyer’s inspection, it was revealed that the car’s hood had undergone a paintless dent repair. This was shocking, as the vehicle was brand new with only 2,500 km. The buyer backed out, leaving me to cover the inspection costs.
After ten days of back-and-forth with the dealership and Chery’s headquarters, they acknowledged the defect but offered only a free periodic maintenance service as compensation. They ignored the car’s loss of value, my frustration, and the wasted time. Selling a defective vehicle at full price without disclosure is unethical.
I will pursue legal action and share my experience widely to warn others. This has been a massive disappointment—Chery didn’t even apologize. Avoid their vehicles and dealerships at all costs!
I am the owner of a Chery Tiggo 7. Unfortunately, I had an accident on July 2nd. When I took my car to the Ankara Chery Tan Oto Damage Department on July 3rd, they estimated that the damage would cost approximately 100,000₺, and even minor scratches or repairable parts would likely be replaced. I th...
I bought a Tiggo 7 Pro from Aceavto/Sarıyer dealer on 03.01.2024. I was planning to sell the vehicle and buy a Pro Max, but the expert reported that the right fender of the vehicle was painted. I contacted the dealer and Chery Turkey. They kept calling me and eventually Chery resolved the confusion ...
I bought a brand new car from Chery Konya dealer Atsan in October. There were marks on the metal parts of my brand new car that didn’t go away when wiped. I told them I wouldn’t sign the delivery documents with the car in this condition, but they told me the invoice had already been issued, they had...
On 24.06.2024, I took my Chery Tiggo 7 Pro vehicle, which I bought from Ankara Chery Tan Oto authorized dealer, to Tan Oto Authorized Service on 24.03.2025 (9-month-old vehicle) due to the rattling noises coming from the rear of the vehicle. As a result of the inspection, I was informed that the 2 r...
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