4
Resolved

Koçtaş Online Order Delay Problem

Yunus
Ceva
May 29, 2024 12:53 PM19
Yunus's Thank You Message
“Thank you for the information.”

I bought a product from the seller's website of Koçtaş, and even though it has been marked as "out for delivery" for several days, the Ordu branch has not made any arrangements for the delivery. In addition, their branch phones are not responding. Why are you causing inconvenience to customers when you know you cannot fulfil the delivery process effectively?

Ceva
May 29, 2024 1:00 PM (7 minutes after complaint)

Dear Customer, First of all, the target delivery date for your products is 31.05.2024, as you can see in the SMS content sent to you. We would like to inform you that there is no delay in your process. Your products have been dispatched today and your delivery will be completed within the day. The contact number of our call center is available in the SMS content. For your information. Best regards, CEVA Logistics

Yunus
May 29, 2024 1:17 PM

Thank you for the information.

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