4
Resolved

Cerebrum IQ Made an Unauthorized Charge After I Declined Their Membership

January 14, 2025 9:35 AM499
Jessica's Thank You Message
Appreciate the resolution.

Not interested, I registered for Cerebrum IQ's $1.99 trial and carefully ignored their two-week $44.99 membership option. Still, even picking "skip," my card was charged $44.99 for the exactly rejected plan. I emailed customer service right away to fix the problem, only to get an automatic reply saying their price was clear and that refunds are not given. I never agreed to pay the two-week subscription in the first place, hence this argument is ridiculous. Cerebrum IQ seems to be purposefully misleading consumers into unneeded purchases. Although I am waiting for a suitable answer and a refund right now, this process has been really annoying. Nobody should use this service, in my opinion!

Jessica
April 4, 2025 3:54 PM

Appreciate the resolution.

Comments

Similar Complaints

Cerebrum IQ Charged Me €19.99 Without Consent After Trial

January 26, 2025 11:26 PM628

I signed up for the 7-day trial of Cerebrum IQ, expecting to pay €0.99 as advertised. I authorized that payment, but imm...