If Cerebrum IQ charged you for a trial they said was free, check the contract terms they gave you when you signed up to make sure the charge wasn't part of the trial terms.
If you have a subscription that is still live, go to your account settings and cancel it. This will stop any further charges.
Get in touch with Cerebrum IQ's customer service right away to challenge the charge and ask for a refund. Send them an email at [email protected] or give them a call at +1-800-123-4567.
Give them information about your account and the receipt for the transaction. Also, explain that the charge happened even though you were offered a free trial. Include proof to back up your claim, like screenshots of the offer or terms.
If the problem is still there, call your bank or credit card company to question the charge. Show proof of the illegal trade and the conversation you had with Cerebrum IQ.
A lot of banks offer buyer protection, which means they might reverse the charge if your claim is true.
If you’ve faced a similar issue, don’t hesitate to share your story. You can also file a complaint on Xolvie to help others in the same situation.
Related Complaints
Cancelling Subscription of Cerebrum IQ

Why is Cerebrum IQ hiding the “cancel subscription” button? I tried following your steps, but even if you click cancel, it doesn’t lead anywhere. Furthermore, I never subscribed to your weekly payments or anything—I only did a free trial test, and that was all. Now you are saying I owe you $14.
I Was Charged $15 for an Unauthorized Cerebrum IQ Test Subscription
Hello, I was charged $15 for a two-week subscription that I did not authorize. I only intended to pay $1 for the IQ test, and at no point did I agree to a recurring or upgraded subscription. Please cancel my subscription immediately and issue a full refund of the unauthorized $15. This charge was...
I Was Charged by Cerebrum IQ Despite Free Trial Period

I tried two or three times to cancel my Cerebrum IQ Subscribtion, as I was under the impression that there was a free trial period. I kindly ask you t...
Cerebrum IQ Charged Me After I Only Authorized Free Trial

I was charged on my card without authorization by Cerebrum IQ, and I want a refund and cancellation of the subscription. I only authorized the free trial through PayPal. My email is santoyonora******@gmail.com. The charge was made on June 14. Please return the money. Thank you, I look forward to you...
Cerebrum IQ Charged Me Without My Subscription - Refund Now

Hi, Hope all is well. My name is Mahad D*** and I got charged $14.99 by Cerebrum IQ this month and I did not subscribe. I would like a refund. May I please contacted at mahad****@gmail.com or at 7802406***? If I am subscribed, may I instructed on how to unscubribe?
Cerebrum IQ Charged Me After I Only Took the Initial Free Test

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Cerebrum IQ Unauthorized ₺750 Charge – Refund Request

I downloaded Cerebrum IQ, and it stated that the usage fee was ₺35. However, without my consent, they charged ₺750 from my account! How is this even possible? This is completely unacceptable, and I demand an immediate refund. I never agreed to such a high charge, and there was no clear warning abou...
Cerebrum IQ Charged Me ₺750 Without Consent—I Want a Refund

I initially subscribed to Cerebrum IQ for a one-week trial at ₺34, but without my consent, they later charged me ₺750! I never agreed to this charge, and this kind of unauthorized withdrawal is unacceptable. I tried canceling the subscription through Gmail, but I’m not sure if it was successful. Ho...
Cerebrum IQ Charged My Card Without Consent – Unauthorized Membership Fees
Cerebrum IQ misled me about their charges! When signing up, they claimed they would only take €0.99, but instead, they charged my credit card €20 per week for four weeks—totaling €80! This is completely deceptive and unacceptable. I repeatedly contacted them to cancel my membership, but they ignore...
Cerebrum IQ Charged Me Multiple Times After I Paid Only €0.99 for One Test

I only have made one IQ test and now I keep being charged by Cerebrum IQ several times I want this to stop immediately. And with immediately I mean now. I was charged €29.99 on February 2, €29.99 on January 19, and another €29.99 on January 5. I only paid €0.99 for the IQ test, so I want the rest of...
Cerebrum IQ Charged Me €19.99 Without Consent After Trial

I signed up for the 7-day trial of Cerebrum IQ, expecting to pay €0.99 as advertised. I authorized that payment, but immediately after, without any permission or additional confirmation, they charged me €19.99! My card was automatically saved to their system without my consent, which is completely u...
Cerebrum IQ Charged €29.99 Without My Consent – No Refund & Unwanted Subscription
I signed up for Cerebrum IQ’s 7-day trial, which clearly stated a charge of €1—I agreed to this and completed the payment successfully. However, immediately after, without my permission, they withdrew €29.99 from my account! I never authorized this charge, and Papara didn’t even ask for my approval ...
Cerebrum IQ Made an Unauthorized Charge After I Declined Their Membership
Not interested, I registered for Cerebrum IQ's $1.99 trial and carefully ignored their two-week $44.99 membership option. Still, even picking "skip," ...
Cerebrum IQ Charged Me $29.99 Despite Choosing the $0.99 Trial
I signed up for the $0.99 trial from Cerebrum IQ and deliberately ignored the two-week $29.99 subscription option. My card was promptly charged $29.99...
