Cerebrum IQ promised a free trial but charged me, how can I get my money back?

If Cerebrum IQ charged you for a trial they said was free, check the contract terms they gave you when you signed up to make sure the charge wasn't part of the trial terms.

If you have a subscription that is still live, go to your account settings and cancel it. This will stop any further charges.

Get in touch with Cerebrum IQ's customer service right away to challenge the charge and ask for a refund. Send them an email at [email protected] or give them a call at +1-800-123-4567.

Give them information about your account and the receipt for the transaction. Also, explain that the charge happened even though you were offered a free trial. Include proof to back up your claim, like screenshots of the offer or terms.

If the problem is still there, call your bank or credit card company to question the charge. Show proof of the illegal trade and the conversation you had with Cerebrum IQ.

A lot of banks offer buyer protection, which means they might reverse the charge if your claim is true.

If you’ve faced a similar issue, don’t hesitate to share your story. You can also file a complaint on Xolvie to help others in the same situation.