The G-Shock GA-2100 watch I purchased from your store takes on water and malfunctions even when I'm just washing my hands. I'm having difficulty accessing warranty services due to issues in the earthquake-affected region where I live. When I visited the Ersa Watch store in Ankara, I was met with a dismissive response, claiming, "This isn't our watch." The watch is sold, the warranty card is signed, but no warranty service is provided.
I purchased a Guess men’s wristwatch on January 21, 2024, and last month it began fogging up from the inside. I sent it to the technical service at Emar Mall four weeks ago with the warranty card and receipt. After two weeks, they returned it, stating the water seal was replaced. However, the watch ...
I bought a HUAWEI Watch (GT3 Pro 43mm Ceramic Case - White Ceramic Strap), and it broke down on the 10th day of use due to water getting inside. However, the watch is supposed to be suitable for use in the sea and pool. I used the watch exactly as instructed and never exposed it to conditions beyond...
I bought the Huawei Watch D specifically because it’s advertised as having an IP68 water resistance rating. According to Huawei Turkey’s own standards, this means the watch should withstand up to 30 minutes in 1.5 meters of freshwater. Yet somehow, my watch stopped working—even though it was never s...
My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was replaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed ...
My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...
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