I purchased a Xiaomi Redmi Note 10 Pro phone from Carrefour SA, and it appears that the warranty started 6 months ago. The 1st IMEI is not covered under warranty. If I had bought it from a street store, I wouldn't have to go through all this trouble. This level of indifference is unacceptable. The customer service has been unable to resolve the issue for days, and I'm left without a phone with no clear solution in sight. I never expected such an incident from Carrefour SA. We trusted them, but it seems we made a mistake. I won't be buying anything from them ever again. Order No: 147741822. I urgently demand a resolution to this problem and a written guarantee assuring that this won't happen again. I will keep you informed about any developments. Thank you.
I bought the Xiaomi Redmi Note 12 Pro 256GB8 from the Carrefour store in Bursa Nilüfer. Within a week of use, the phone began overheating and charging on its own. I took it to the authorized service center, and they said there was no problem with the phone. However, the same problem reappeared just ...
I purchased a Redmi Note 12 Pro that came with a valid warranty and have now sent it to the service center for the second time, seeking a replacement because of persistent problems. Even though I explicitly requested a device replacement, they just conducted a test and sent the phone back after hold...
I purchased my Redmi Note 13 Pro from the official store. About 20 days ago, while I was chatting, my device was suddenly suspended, and since then I have been unable to log back in. This is the first time I’ve encountered such an issue, and although I haven’t suffered any financial loss, it is very...
I purchased a Redmi Note 10s from the İzmir Optimum store on June 25, 2022. Just a month later, it inexplicably stopped charging. Despite sending it to the service center six times under the Mi Cover warranty, the same issues persisted. To make matters worse, the problems resurfaced the day after re...
My Xiaomi 10T Pro 128GB phone is still covered under warranty. For months, the bottom and top microphones have been failing, making it impossible for me and the other person to hear each other during calls. I took the device to technical services four times, twice to the Kagıthane Evofone branch and...
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