I am writing to report unauthorized deductions from my Ecocash virtual Visa card for a CapCut Pro monthly subscription that I am not using and to request an urgent resolution. I had only activated a one‑time free trial previously, and I did not intend to continue with any paid subscription afterward. On the 8th, 1 dollar was deducted from my account, and today an additional 5 dollars was taken directly from my Ecocash virtual Visa card for CapCut Pro monthly. I did not knowingly approve or authorize these payments, and I am not using the Pro service. These unexpected charges are frustrating and causing me financial inconvenience. I request that all charges taken after my free trial be fully refunded, that any active CapCut Pro subscription linked to my account be cancelled, and that any future payments through my Ecocash virtual Visa card for this service be blocked. I would like this matter to be investigated and resolved as soon as possible.
I recently noticed that a Premium trial was accidentally started on the CapCut app without my authorization. Upon receiving a notification about the subscription, I immediately canceled the membership to prevent any charges. Despite this, ₺199,99 was withdrawn from my bank account. I tried to reach...
For the past week, my CapCut mobile app account has been automatically upgraded to a Pro subscription without my approval or consent. So far, no payment has been charged, but the fact that this subscription was activated without my authorization is deeply concerning. I have not yet contacted CapCut...
For some time, CapCut on my Android device has been withdrawing money from my bank card without my permission and without any subscription approval from me. On three separate occasions, always around the 23rd of the month, ₺195 was withdrawn each time from my bank card, even though I did not purchas...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
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