I have been using CapCut for two years, and since I had no issues for about a year, I decided to purchase an annual subscription. Despite already paying for the first month, I later received a payment update notification. Since I urgently needed to use the app, I also purchased a monthly subscription, thinking the issue was a glitch.
When I later tried to cancel both subscriptions, CapCut refused to issue a refund. I filed a dispute, but no response was given. I even sent emails, yet customer support remains silent. I demand an immediate resolution and a full refund for the duplicate charges. CapCut needs to address this issue and improve customer support!
I purchased the Pro version of CapCut, but my card was charged twice for the same subscription. When I checked the official site, I noticed they mentioned this issue could happen occasionally and provided an email for refund requests. I followed their instructions and sent an email immediately, expl...
I have only one subscription with CapCut, but every month, I’m charged for two. This issue keeps happening, and I can’t find any support or customer service to help resolve it. I need assistance immediately to stop the double charges and to get a refund for the extra amount being taken each month. P...
In December 2024, I purchased a one-month subscription to CapCut for 249.99₺. At the end of December, I upgraded to an annual subscription, which cost 1,399.00₺ and was charged to my credit card in full. However, despite having an active annual subscription, CapCut charged me again in January 2025 f...
I have a monthly subscription that I regularly renew. Last night at 21:58, I renewed my subscription, and the payment was successfully deducted from my account. However, at 22:37—just 39 minutes later—CapCut charged me again for the same subscription. This duplicate charge is completely unacceptabl...
I bought a one-year CapCut Pro subscription for ₺2,999, but my membership disappeared in less than a month without any explanation. I reported this issue to CapCut, but their response was useless, and they stopped replying to my follow-up emails. Because of my work, I purchased another one-month Pro...
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