I purchased the Pro version of CapCut, but my card was charged twice for the same subscription. When I checked the official site, I noticed they mentioned this issue could happen occasionally and provided an email for refund requests. I followed their instructions and sent an email immediately, explaining the duplicate charge and requesting a refund for the second transaction.
It’s been several days, and I still haven’t received any response. No confirmation, no update, absolutely nothing. This is completely unacceptable from a platform used by millions. I expect CapCut to urgently refund the extra charge and respond to my email without further delay. Please resolve this now.
Hello, I purchased the CapCut Pro annual package but didn’t receive any confirmation that the transaction had gone through on the first attempt. Thinking the payment hadn’t processed, I tried again, only to realize later that I was charged twice for the Pro package. I am requesting an immediate refu...
I have been using CapCut for two years, and since I had no issues for about a year, I decided to purchase an annual subscription. Despite already paying for the first month, I later received a payment update notification. Since I urgently needed to use the app, I also purchased a monthly subscriptio...
I have only one subscription with CapCut, but every month, I’m charged for two. This issue keeps happening, and I can’t find any support or customer service to help resolve it. I need assistance immediately to stop the double charges and to get a refund for the extra amount being taken each month. P...
I have a monthly subscription that I regularly renew. Last night at 21:58, I renewed my subscription, and the payment was successfully deducted from my account. However, at 22:37—just 39 minutes later—CapCut charged me again for the same subscription. This duplicate charge is completely unacceptabl...
I manually renewed my CapCut Pro subscription on my mobile one night, but the next morning, I was charged a second time for the same subscription. Now, my subscription shows active for the next two months, but I did not authorize or want to be charged twice. I specifically request a refund for the ...
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