I have a monthly subscription that I regularly renew. Last night at 21:58, I renewed my subscription, and the payment was successfully deducted from my account. However, at 22:37—just 39 minutes later—CapCut charged me again for the same subscription.
This duplicate charge is completely unacceptable, and I am requesting a full refund for the second, incorrect transaction. I have tried to find a way to contact CapCut regarding this issue, but there seems to be no clear customer support channel available.
I expect an immediate resolution and a refund for the extra charge. Please address this issue as soon as possible and ensure that it does not happen again.
I manually renewed my CapCut Pro subscription on my mobile one night, but the next morning, I was charged a second time for the same subscription. Now, my subscription shows active for the next two months, but I did not authorize or want to be charged twice. I specifically request a refund for the ...
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