In November 2023, I purchased my 7th pair of Camper shoes through Amazon. Despite rarely wearing them, they became deformed in less than a year. What’s frustrating is that I’ve had no issues with my other six pairs, even though I bought them much earlier. When I contacted Amazon, they responded quickly within six hours, asking me to send the shoes for inspection, which I did. However, after receiving their response claiming I didn’t follow the product’s usage instructions, my refund was denied.
I’ve contacted them twice after this decision, but no one has responded. I absolutely disagree with their conclusion. How could I have used this pair incorrectly when all my other Camper shoes were fine? I’m requesting either a refund or a new pair of the same shoes. It’s not acceptable to make customers pay for poorly made products. I expect Amazon and Camper to resolve this issue fairly.
I bought a pair of Camper Twins leather sneakers from Amazon in March. I only wore them five times—literally five—and by June, the leather on the front of both shoes started to soften, wrinkle, and sag noticeably. Upon closer inspection, I realized the defects weren’t even symmetrical; one shoe look...
I ordered a pair of Camper shoes through the Amazon app on May 11, 2024, during an end-of-season sale. Since it was out of season, I didn’t start wearing them until around December 2024. I used them sparingly—just 2 to 3 months, rotating with other shoes. Despite the limited use, the shoes have alr...
I am very unhappy with how Amazon handled my Camper Drift Trail shoe return. Despite returning the shoes due to a sizing issue, it has been a month and no refund has been issued. They finally responded on July 5th, after being contacted via email, promising to resolve the issue within 72 hours. Howe...
Two months ago, I purchased a pair of Camper shoes, model K100226, from Amazon. After only a short period, the front of the shoe started to come apart. I sent it in for inspection, expecting a resolution, but was informed by Amazon that the issue was deemed "user error." I find this response highly ...
I ordered shoes from Camper’s online store (Order No. 4006102624), but decided to return them after they arrived. I sent the return package back on October 1, 2024, and was informed by customer service that the return process had started and would be completed in 3-10 business days. However, 17 days...
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