Calzedonia Denied Their Assertations and Refused to Accept Returns

Although we specifically asked when we bought the product and they asserted that it could be returned; when I went to the store today and wanted to return it, they first asked me if I bought it from another store, then when they found out that I bought it from their store, they insisted that "we cannot decide, they must have told you that it cannot be returned". I said no, and you said it could be returned; in fact, we would not have purchased this product if the return-exchange option was unavailable. They said they would consult with their regional manager, but he refused. Despite the fact that they caused the problem, they victimized me with a 1000 TL product. If I had known it couldn't be returned, I would have looked it over carefully and decided to buy something else. The Izmir IstinyePark store is always a source of contention for me.