BYD Seal U DM-i Software Update Took 7 Hours

I purchased a BYD Seal U DM-i 1.5 months ago and scheduled a software update for January 24, 2025, at 09:30 AM at Efe BYD Ankara. I also reported an issue where the rear brakes made a “clunk” sound after not driving for a day or two.

The service team said the update would take around 3 hours. When I questioned why it was so long, they said, “Updates are installed one by one, so it takes time.” I decided to wait. At 13:30, after waiting 4 hours without any update, I asked about my car. A staff member casually replied, “We haven’t heard anything yet; the team is on lunch break. We’ll update you around 14:20.”

At 15:30, still with no update and no one available to speak with, I started genuinely worrying if something had gone wrong with my car. I then spoke to a sales department manager, who tried calling the service department but joked, “Maybe they’re late because it’s tea time.”

Finally, at 16:32—after 7 hours—I was called to pick up my car. When I asked what took so long, I was told, “Take out 1.5 hours for lunch, 30 minutes for tea and cookies, 2-2.5 hours for the update… and well, that’s how it is.” Not even an apology. When I suggested they at least wash the car as a goodwill gesture, an employee turned his back and walked away.

I have owned many cars, but I have never experienced such unprofessionalism and lack of accountability at a service center. If BYD continues with incompetent and careless employees like this, both Efe BYD and the BYD brand itself will suffer greatly. Hopefully, remote software updates will be introduced soon so customers can avoid this kind of service altogether!