On December 13, 2024, I purchased a BYD Dolphin electric vehicle for my wife. While driving back to Bursa, I had the unfortunate experience of discovering that the heating system didn’t work.
By December 16, 2024, I had to bring the car back to the service center wrapped in blankets because it was freezing inside. Despite seat heating, the interior remained unbearably cold. The issue couldn’t be diagnosed, first blamed on software, then a faulty compressor, which was eventually replaced. However, another necessary part was not available in Turkey and had to be ordered from China.
I requested a replacement vehicle, but my request was denied. I even asked to be dropped off at the bus station, but they said they needed to "check first"—so I walked to the nearest bus stop myself. The compressor replacement wasn’t even recorded in the service report. BYD finally provided a temporary vehicle on December 24.
I was told my car would be ready on January 14, 2025, but I only got it back on January 18. That’s when I discovered yet another issue—the panoramic sunroof shade wasn’t working. On January 24, I had to take it back to the service center, and the car is still there.
It’s been 47 days since I purchased this car, and I have only used it for 5 days! This is beyond unacceptable. I demand a full refund with legal interest and compensation for my time and inconvenience. Despite multiple emails, calls, and even a notarized legal notice, BYD has not resolved my issue. I expect an immediate resolution!
On January 15, 2025, I purchased a brand-new BYD Dolphin. However, from day one, I noticed problems with the heating system and contacted the dealership. Their response? "Take it to a nearby service center." By January 25, 2025, the car stopped accelerating properly and was undrivable. I took it to...
I purchased my BYD Dolphin on January 29, 2025, and on the very first day, I discovered that the air conditioning didn’t work when I tried to turn it on for heating. I took the car to the service center, only to find that the technicians had no idea how to fix it. They told me they reported the iss...
I purchased my BYD vehicle on May 24, 2025, and after using it for only about 20 days, the air conditioning stopped cooling properly. I took it to the Elazığ Elpa BYD service center, where the staff were polite and did their best. They delivered the car back to me after inspection. However, just 15...
Despite purchasing a brand-new BYD vehicle, I have experienced multiple issues, including a faulty air conditioning system and a malfunctioning sunroof. A new car should not have so many problems right from the start! Every time I take the car to the service center, they tell me that parts need to ...
I purchased a BYD Seal UDM-i in December 2024. At the time, I was told the vehicle’s mobile app feature would be activated shortly. Since February 2025, the system has supposedly been live, but I still cannot access or use the BYD app with my vehicle. Despite calling customer service repeatedly, all...
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