BYD Dolphin Rear Bumper Repair Dispute After Accident With No Support
On July 9, 2025, I purchased a BYD Dolphin from the Nas Automotive dealership. To pick up the vehicle, I had to purchase the mandatory traffic insurance and comprehensive insurance from the insurance company recommended by the dealership. Despite positive promises about service and warranty during the sale, I was severely disappointed. On October 29, 2025, my vehicle was involved in a traffic accident, and according to the police report, I was found to be in perfect condition. The accident severely damaged the rear bumper and rear trunk lid. I took my vehicle to the authorized Nas Automotive dealership which had been particularly praised at the time of purchase. The dealership stated that the rear trunk lid and bumper needed to be replaced and that they were waiting for an insurance adjuster's inspection. After the adjuster's inspection, they decided to replace the rear trunk lid and only repair the rear bumper. When I explained that the rear bumper also needed to be replaced, the dealership said they could not interfere with the adjuster's decision. I needed the authorized dealership's technical opinion to file a complaint with the Insurance Arbitration Board. However, the authorized service center stated that they are a business partner of the insurance company and will not provide a written opinion on this matter. I also received a negative response when I contacted customer service. My claim file number: 2025307512568/0 My policy number: 30700017924397 Vehicle license plate: 47 AEK 402 I request that my grievances be resolved and customer support provided throughout this process.
