On July 9, 2025, I purchased a BYD Dolphin from the Nas Automotive dealership. To pick up the vehicle, I had to purchase the mandatory traffic insurance and comprehensive insurance from the insurance company recommended by the dealership. Despite positive promises about service and warranty during the sale, I was severely disappointed. On October 29, 2025, my vehicle was involved in a traffic accident, and according to the police report, I was found to be in perfect condition. The accident severely damaged the rear bumper and rear trunk lid. I took my vehicle to the authorized Nas Automotive dealership which had been particularly praised at the time of purchase. The dealership stated that the rear trunk lid and bumper needed to be replaced and that they were waiting for an insurance adjuster's inspection. After the adjuster's inspection, they decided to replace the rear trunk lid and only repair the rear bumper. When I explained that the rear bumper also needed to be replaced, the dealership said they could not interfere with the adjuster's decision. I needed the authorized dealership's technical opinion to file a complaint with the Insurance Arbitration Board. However, the authorized service center stated that they are a business partner of the insurance company and will not provide a written opinion on this matter. I also received a negative response when I contacted customer service. My claim file number: 2025307512568/0 My policy number: 30700017924397 Vehicle license plate: 47 AEK 402 I request that my grievances be resolved and customer support provided throughout this process.
On January 15, 2025, I purchased a brand-new BYD Dolphin. However, from day one, I noticed problems with the heating system and contacted the dealership. Their response? "Take it to a nearby service center." By January 25, 2025, the car stopped accelerating properly and was undrivable. I took it to...
On Friday, August 29, while my 2025 BYD Seal was parked, another vehicle hit it, causing damage to the fender and bumper. On Monday, September 1, I brought the car to the Fiat Bilen BYD authorized service center in Toroslar, Mersin. The service team took photos, opened a case file, and asked me to b...
I purchased my BYD Dolphin on January 29, 2025, and on the very first day, I discovered that the air conditioning didn’t work when I tried to turn it on for heating. I took the car to the service center, only to find that the technicians had no idea how to fix it. They told me they reported the iss...
I purchased my BYD vehicle on May 24, 2025, and after using it for only about 20 days, the air conditioning stopped cooling properly. I took it to the Elazığ Elpa BYD service center, where the staff were polite and did their best. They delivered the car back to me after inspection. However, just 15...
On May 26, 2025, I purchased a brand-new BYD Otto 3. The excitement quickly turned into frustration when I noticed a dent on the front passenger door almost immediately. I informed the dealership, and instead of taking accountability, they redirected me to a dent repair center. When I visited the r...
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