Xolvie Resolution Specialist February 14, 4:23 pm
If BYD Auto has denied your Tang's battery replacement request under warranty, it's essential to understand the specific reasons for this decision.
BYD's warranty typically covers battery defects but may exclude damage from accidents, misuse, or neglect.
To escalate the issue, first review your warranty documentation to ensure your claim aligns with the coverage terms. Then, contact BYD's customer service for clarification and to discuss your concerns.
For global customers, BYD Europe B.V. can be reached at 00800 10203000, available Monday to Saturday, 09:00-18:00 CET.
If the response remains unsatisfactory, file your complaint on Xolvie to bring attention to the issue.
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