I took delivery of my BYD Atto 3 from the Ankara BYD Efe Kar dealership on May 26. From the very first day, both the front and rear cameras showed only a black screen. Initially, the issue occurred intermittently, but about a week later, it became permanent, and the cameras stopped displaying any image at all.
Since I live in Eskişehir and couldn’t immediately travel to Ankara, I tried to reach my sales consultant, but he didn’t answer my calls for several days. Later, due to a minor accident, I was finally able to take the car to the service center about a month later. There, they told me that the camera malfunction was not covered under warranty, claiming it was caused by the accident. However, this issue had already existed long before the accident — from the day I received the car.
Refusing to treat the camera problem as a warranty issue and failing to provide proper support has caused me serious inconvenience. It is unacceptable for BYD to ignore a manufacturing defect and refuse service assistance. I request that the camera system be repaired free of charge under warranty.
My vehicle license plate number is 26 ALL 497.
Nineteen days ago, my BYD Atto 3 broke down and wouldn’t start. On September 24, the vehicle was towed by my insurance to the BYD Kar Service Center in Eyüpsultan, Istanbul. The service team informed me that the battery was defective and would be replaced free of charge under warranty. However, afte...
I purchased a brand-new BYD Atto 3 from BYD D** DRC dealership in Istanbul**, expecting a flawless vehicle. However, when I took the car for ceramic coating, the specialists discovered a repaired dent on the rear right door under special lighting. Additionally, the door panel had been damaged during...
I own a 2023 BYD Atto 3, and since 18 June 2025, the remote access feature has not been activated despite a SIM card being installed at the Diyarbakır Kardelen dealership. This issue has persisted for nearly two months. My car is still running on the initial software version, and because the version...
I purchased my BYD Atto 3 Design model vehicle brand new approximately 4–5 months ago from the Maltepe BYD authorized dealer. I usually park the vehicle in the open parking area within our residential complex. When I purchased the car, I chose it with the expectation of a full-battery driving range ...
I bought an atto 3 vehicle from the Byd Izmir Volt dealership on 26/3/25. On 27/3/2025, I noticed that my air conditioner's cooling was not working. 29/3/2025 fell on Saturday eve. They stated that they were working. When I went there was no authorized person. Only an update was made to my vehicle, ...
Comments