On August 14, 2024, I flew with Ethiopian Airlines from Togo to Ethiopia and then onward to Istanbul. When I arrived in Istanbul, my luggage did not arrive with my flight. At the Havaş lost baggage counter, I was informed that my luggage was left behind in Ethiopia and would be delivered to my address. My luggage was eventually delivered, but it arrived severely damaged, with cracks all over it. This has been a frustrating experience, and I am requesting compensation for the damage to my luggage. I trusted Ethiopian Airlines with my belongings, and I expect that my damages be fairly compensated. Please advise on how this issue will be resolved.
On October 14, 2024, I flew with Emirates on flight EK121 from Dubai to Istanbul. I landed around 6:00 PM and picked up my suitcase between 6:40 and 7:00 PM. When I received my luggage, I immediately noticed it had been damaged. While it wasn’t completely broken, it clearly no longer looked the same...
Ethiopian Airlines is a terrible airline. Our connecting flight was through Addis Ababa, and when we arrived in Istanbul, our luggage didn’t arrive. There were three of us, and while our friend got their luggage, we didn’t. We filled out a lost baggage form, but they don’t even offer home delivery i...
On my Buta Airways flight from Baku to Istanbul, my luggage arrived in a severely damaged condition. When I collected it at baggage claim, I immediately noticed that the lock was broken, the bottom was cracked open, and the wheels were no longer functional, making the suitcase impossible to use. I ...
I flew to Baku on October 7, 2023, with Buta Airways flight J20106 and found my suitcase completely damaged upon arrival. I reported the issue immediately at the luggage counter, and while they took note of it, no real help was provided. They simply told me to send an email. After emailing them, I w...
On December 2, 2023, I flew with Emirates from Dubai to Turkey. When I arrived, I discovered that my suitcase was badly damaged—so much so that it’s now completely unusable. I reported the issue immediately to Çelebi Ground Services, specifically the lost baggage department. I called them over 15 ti...
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