I was shocked to find out that a Busuu subscription had been activated without my knowledge or consent—triggered by an SMS from the number 3699. We never signed up for any membership, nor did we agree to any recurring monthly payments. And yet, we’re now facing a ₺200 monthly charge for a service we didn’t ask for. The only way we even became aware of the subscription was through that unexpected message. This is a serious violation of consumer rights. We were never informed, never gave approval, and yet we’re being billed as if we agreed to it. Now we’re being told to call 0850 255 36 99, but that’s not a resolution—this charge should never have happened in the first place. Busuu must immediately cancel this unauthorized subscription and refund every charge made without our consent. I expect this to be resolved without further delay.
On 22/05/25 at 13:20:10, I received a text message from 3699 stating, “Congratulations, your Busuu service subscription has started. It will automatically renew each month. To cancel, send 'iptal busuu' to 3699.” I was shocked because I never signed up for anything, never entered a verification code...
While trying to download a completely unrelated app, I somehow ended up being subscribed to Busuu without my knowledge or permission. I never intended to sign up for anything, let alone authorize a paid subscription. Out of nowhere, I received a ₺200 charge on my mobile bill. This is completely unac...
My issue remains unresolved. While using the Türk Telekom app, I accidentally clicked on an advertisement for the Busuu app. Even though I didn’t intend to subscribe and entered my password thinking it was a regular login, the subscription was started without my consent. I canceled the subscription...
While my son was using the phone to download notification sounds, a verification code appeared. Unknowingly, he entered the code, and right after that, a message popped up saying, “Your Busuu subscription has started.” Moments later, I received a notification from my carrier stating that ₺200 had be...
I recently discovered through a message from 3699 that a Busuu subscription was started without my consent. A monthly charge of ₺153 has been added to my bill without my approval, and it keeps renewing automatically. I never agreed to any such subscription and was only informed about it after receiv...
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