I recently discovered through a message from 3699 that a Busuu subscription was started without my consent. A monthly charge of ₺153 has been added to my bill without my approval, and it keeps renewing automatically. I never agreed to any such subscription and was only informed about it after receiving the message.
There is no record of any membership on my side, and I consider this an unauthorized charge. I expect the company to fix this serious mistake immediately and refund the money. Otherwise, I will escalate the complaint to CİMER, the Turkish government complaint platform.
They asked me to call this number for resolution: 0538*****88. I demand urgent action to resolve this issue.
I was shocked to find out that a Busuu subscription had been activated without my knowledge or consent—triggered by an SMS from the number 3699. We never signed up for any membership, nor did we agree to any recurring monthly payments. And yet, we’re now facing a ₺200 monthly charge for a service we...
I recently discovered that a subscription to a service called Busuu was created without my knowledge or approval, and it has been silently charging me ₺153 every month through my Türk Telekom line (0506****267). I never visited their website, signed up, or agreed to any terms. Yet, the charges have ...
I just discovered that a Busuu subscription was activated without my permission on my Türk Telekom number 0541****920, and it has been charging me ₺153 every month. I never visited Busuu’s site, never entered any code, and never approved this subscription—yet my bill shows this unauthorized charge. ...
A subscription to the Busuu service was started without my knowledge or consent, and a charge of $7 was added to my celluar bill. As soon as I received a message from 3699, I immediately canceled the subscription, but the fee had already been charged. The transaction took place today, about one hour...
My issue remains unresolved. While using the Türk Telekom app, I accidentally clicked on an advertisement for the Busuu app. Even though I didn’t intend to subscribe and entered my password thinking it was a regular login, the subscription was started without my consent. I canceled the subscription...
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