Busu App Charged ₺175 After Accidental Download Despite Immediate Cancellation

Derya
Derya
Busuu
November 26, 2024 6:45 PM20

I accidentally downloaded the Busu app while trying to click on something else due to an ad. As soon as I received the subscription message, I canceled it immediately. However, despite not using or even knowingly subscribing to the app, ₺175 was charged to my account.

Why should I pay for an app I neither intended to download nor use? This is unacceptable, and I demand a full refund for the unauthorized charge. Companies should not profit from accidental clicks, and this experience has been extremely frustrating. Please process my refund immediately and ensure such incidents are avoided in the future.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1

Charged for Busuu Subscription I Never Used—Requesting Refund

Aygün
Aygün
Busuu
November 28, 2024 10:49 PM57

I accidentally downloaded the Busuu app after clicking on an ad while trying to download something else. As soon as I re...

I Accidentally Started Busuu Subscription and Got Charged ₺200

Halit
Halit
Busuu
May 2, 2025 9:50 PM49

My issue remains unresolved. While using the Türk Telekom app, I accidentally clicked on an advertisement for the Busuu ...

I Was Charged Instantly After Accidentally Clicking a Busuu Ad on My Phone

Mehmet
Mehmet
Busuu
April 26, 2025 8:54 PM49

On April 26, 2025, a Busuu ad popped up on my phone. While trying to close it, I accidentally tapped the wrong part of t...

1

I Got Charged by Busuu Without Consent and Demand an Immediate Refund

Yüksel
Yüksel
Busuu
July 16, 2025 8:54 PM61

While trying to download a completely unrelated app, I somehow ended up being subscribed to Busuu without my knowledge o...