On Thursday, March 26, 2026, at 6:13 PM, I purchased a New Big King menu from the Burger King location at Meydan 24 Mall in Erzincan. After sitting down and taking just one bite, I immediately noticed a sour taste and felt nauseous. When I checked the product, I saw that the bun was completely covered in mold.
Without hesitation, I took the product back to the counter and showed it to the staff. The branch manager said it was overlooked and offered to either replace the item or process a refund that would be credited back to my card within 3 to 5 days. However, such a serious and health-threatening issue was treated as if it were a simple mistake, and no response reflecting the seriousness of the situation was given.
This incident clearly shows that hygiene standards were not followed and that proper checks and controls were not in place. I have not yet gone to a doctor, but serving a moldy product to a customer puts my health at risk, and I believe Burger King and the related branch are responsible for any potential health issues that may arise.
The document number on my receipt is dsr2026000072131, and the transaction was processed under Tab Gıda at the branch located at Karaağaç Neighborhood, 13 Şubat Street, No:9, Interior Door 3K-06, Merkez/Erzincan. I request that urgent hygiene and quality inspections be conducted at this location, that appropriate action be taken against those responsible, and that I be provided with compensation and a formal apology for this unacceptable situation.
On December 15, 2025, at around 4:37 PM, I purchased a Large Value King Burger Meal (chicken burger) from the Burger King branch at İzmir Mavibahçe Mall. After taking a bite of the chicken burger, I noticed that the meat was extremely tough and rubbery. When I looked inside, I clearly saw that the c...
I placed a delivery order from Burger King, and what I received was completely unacceptable. The bun on the burger they sent was moldy—yes, visibly moldy! I have both the receipt and photos to prove it, and I’m prepared to share them. For such a globally known fast food chain, this is shocking and t...
On January 16, 2026, at around 10:19 a.m., we purchased an Economy King meal from the Burger King location inside Kayseri Kumsmall Mall. The French fries included with the meal had a clearly bad smell right from the start. I immediately informed the staff about the issue, but they insisted that the...
On Saturday, November 22, 2025, I ordered the 2-piece Chicken Royale menu from the Burger King branch located in Istanbul, through the Tıkla Gelsin app. While eating the second burger in the menu, I noticed a strong and unpleasant smell of oil; I felt that the product was neither fresh nor safe to c...
On September 14, 2025, at 20:13, I placed an order from the Burger King Esenyurt Meydan branch (Order No: 3346). My order was incomplete, as the double cheeseburger and drinks were missing. On top of that, the lettuce in the chicken burgers was spoiled. This is not the first time there have been pr...
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