Begin by promptly notifying the restaurant's manager and providing information about your visit, such as the order, time, and date.
Request a written or verbal confirmation that your complaint has been registered. Document the issue by photographing the meal, which may aid in future action.
To register a formal complaint, call Burger King's Guest Care Team at 1-866-394-2493 (for US customers) or use the global online feedback form at www.bk.com/contact-us.
Mention all important information and include any supporting documents or photographs.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
Related Complaints
Bad-Smelling Burger at Burger King Led to Health Issues

On Saturday, November 22, 2025, I ordered the 2-piece Chicken Royale menu from the Burger King branch located in Istanbul, through the Tıkla Gelsin app. While eating the second burger in the menu, I noticed a strong and unpleasant smell of oil; I felt that the product was neither fresh nor safe to c...
Burger King Kemer Branch Sends Cold Meals Every Time

Over the past month, I have placed four delivery orders online from the Burger King branch in Kemer, Antalya, and every single time, the food arrived cold. My most recent order (#10613296111) had the same issue, even though I paid 350 in total. I honestly believe that your branch’s decline in perfo...
Burger King Avenue Mall Served Undercooked Steakhouse Menu Twice

On September 28, 2025, around 20:00, I placed an order for a Steakhouse menu at the Burger King store in Avenue Mall. My order was changed twice, but both times the product was served undercooked. As a result, I was left hungry, and despite waiting twice, I still could not receive a properly cooked ...
Burger King Sent Me a Hamburger Menu in Terrible Condition
I ordered a hamburger menu from Burger King and honestly, it was one of the worst meals I’ve ever received from a fast-food chain. The bun was in such poor condition that I felt compelled to take a photo as proof—it looked like something that had been sitting out for days. I reached out multiple tim...
Burger King Delivered Burnt and Raw Food to Me

I placed an order from Burger King on 10.06.2025 at 9:30 PM. My order was delivered late, well past the estimated delivery time. When it finally arrived, the food was completely burnt—blackened like charcoal—with a terrible smell, making it absolutely inedible. The fries were burnt, and the burger p...
Burger King Gave Me Stale Food - Ignored My Complaint When I Got Sick

Burger King gives stale food after taking money, and after that, there's no one to listen to any complaints. They are playing with people's health—I have fallen ill and have a lot of pain in my stomach. This is a serious health issue. How can you play with someone's health like this? Please take pro...
Burger King Drink Smelled Like Plastic and Burger Was Undercooked

On December 28, 2024, at 12:21 PM, I purchased a meal from Burger King, but the experience was extremely disappointing. The drink I received had a strong plastic smell, making it undrinkable and raising serious concerns about safety. This is unacceptable and feels like a health hazard. Additionally...
I Got Food Poisoning From Whopper Menu at Burger King

We went to the Büyükçekmece Mimaroba branch last night at 22:16 to have dinner. I ordered chicken burgers for the kids and a Whopper menu for my wife and myself. When my burger arrived, I asked my wife why it was cold. She suggested we could ask them to change it, but when I took a bite, I noticed t...
The Crassness And Disgrace Of Burger King Branches

I ordered Burger King through Yemeksepeti from the Cigli area. The order I received was so bad that even the hamburgers at the school cafeteria tasted better, and the nuggets at the cafeteria were of higher quality... Anyway, at first, I didn't want to deal with it. However, when I noticed that the ...
Food Poisoning at Burger King
My shocking encounter at the Burger King in the Antalya Mall has left me fuming. My family and I got food poisoning on the 17th of the month after eating their chicken burger. My 4-year-old child, my spouse, and a relative were all affected. The result was a stay at Muratpaşa State Hospital, where h...
Konya Kulesite Burger King Unfair On The Portion

At Konya Kulesite Mall Burger King, I witnessed unethical behavior. I ordered a soufflé and paid an additional charge for ice cream. The ice cream provided, however, was only a fraction of the size of the soufflé - the ice cream machine was only for show. The ice cream section's staff, particularly ...
Burger King Serves Uncooked Meat And Potatoes Over and Over
1.5 months ago, I placed an order and was disappointed to find that the food was not cooked properly. I took the time to write a review here to bring this issue to their attention. Unfortunately, the same thing happened again last week, and even though they quickly prepared a new order for me, the s...
A Strand of Hair was in My Burger King Hamburger

I went to Burger King in the 41 Burda Mall in İzmit grab a bite. I ordered on 06.02.23 and things just went wrong from the start, the potatoes I ordered smelled really bad and tasted really strange, yet I though it's just fast food... And the inside of the store was just so stuffy, I was feeling kin...















