I rented a car from Budget Rent A Car in Sarajevo through Booking.com, where I had already purchased full insurance coverage in advance. However, when I arrived at the rental desk, the staff refused to accept the Booking-provided insurance and forced me to pay $495 for a new insurance policy on the spot.
That’s not all. I had reserved an Octavia for pickup at 11:00 AM, but I wasn’t given a car until around 1:30 PM—and it wasn’t even the model I booked. They handed me a Mercedes, which I hadn’t requested and which likely came with hidden pricing tactics.
Even after paying for the extra full insurance, they still charged me an additional €300 deposit, which felt excessive given the supposed “comprehensive” coverage. The entire process felt misleading, slow, and designed to push extra charges on travelers who are left with no choice but to accept them or cancel.
Budget, this is unacceptable. I demand a full refund for the unauthorized $495 insurance, and clarification on why my original policy was ignored. If you promote transparency and global brand trust, you need to start by respecting the agreements made through your official booking partners.
Between May 25–27, I rented a car in Sarajevo via Booking.com. When picking up the vehicle, I initially opted for the package without insurance and a €1600 deposit. However, due to insufficient credit card limit, I was told I must instead purchase an insurance package for €120 and leave a €200 depos...
I rented a car through Booking.com in Sarajevo from May 25 to May 27. When I went to pick up the car, I was told that my credit card limit wasn’t sufficient, so I was required to purchase a package that included €120 insurance and a €200 deposit. I agreed and took the car. At the end of the trip, I...
For a three-day trip to Bosnia and Herzegovina, I rented a car from 387 Rentacar at Sarajevo Airport through Booking.com. I paid upfront via Booking.com, but upon arriving at the office, additional charges and insurance demands were presented. I declined the insurance, but they still took a €1200 de...
Between June 3-12, I rented a car from Budget at Sarajevo Airport. While parking, I lightly scraped the rear bumper, causing a minor scratch. Despite the small damage, Budget charged me €400, which I find to be an unreasonable deduction. The actual repair cost couldn’t be more than €100 at most. I e...
I booked a 7-day car rental through BudgetAir, with pick-up and drop-off at Turin Airport. Upon arriving to collect the car, I was told my reservation was confirmed, but an additional €250 for insurance was required, along with a €300 deposit. To make matters worse, the car provided was different fr...
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