I rented a minibus from Budget at Sabiha Gökçen Airport (SAW), and they handed me the keys without a proper inspection—just had me sign the form and go. The parking area was dimly lit, making it impossible to notice any details. The form already listed 26 different damages on the vehicle, but I had no time to verify them since people were waiting for me at the airport.
I drove exclusively on highways and divided roads to Eskişehir and back, without any incidents, yet when I returned the vehicle, they claimed I had damaged the side skirt and front bumper. They pressured me into signing the return form, even though those exact areas had already been marked at pickup.
Later, Budget called, demanding I pay for the damages. I told them to check the previous rental records, video/photo evidence, and parking lot security footage to prove I wasn’t responsible. Instead of investigating, they sent the repair bill to my home via legal enforcement, without even notifying me first.
Yes, I should have insisted on a more thorough initial inspection, but Budget’s failure to check their own records and unfairly charge customers for pre-existing damage is unacceptable.
On May 13, I rented a car through Budget’s website for 5 days, to be picked up at Tivat Airport in Montenegro. I paid in advance via their website, but when I arrived to collect the car, they demanded payment again. Despite showing proof of my original payment, I was told, “That payment doesn’t conc...
I rented a car from Budget for eight days, and the experience was a complete disappointment. The first vehicle, a Toyota Corolla, was fine on the first day since I didn’t drive it. However, on the second day, I noticed a strange noise from the front left tire when turning the steering wheel. I immed...
On August 12, I rented a car for a day from Sabiha Gökçen Airport. When returning the car, I noticed a dent on the trunk that clearly wasn’t caused by a metal impact but looked like it was made by a punch (there was no paint damage). I noticed this and informed the person receiving the vehicle. I wa...
On January 6th, 2024, the car I had rented from the Budget Istanbul Airport office experienced a breakdown on my way back to the airport, resulting in me missing my international flight. The entire day was consumed by arranging for the car to be towed to the service center and securing a replacement...
Between June 3-12, I rented a car from Budget at Sarajevo Airport. While parking, I lightly scraped the rear bumper, causing a minor scratch. Despite the small damage, Budget charged me €400, which I find to be an unreasonable deduction. The actual repair cost couldn’t be more than €100 at most. I e...
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