Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The service center says they have requested it, but Buderus hasn’t sent the replacement. Every time we call customer service, they claim they’ve flagged the issue as urgent, but there’s been no progress. With winter approaching, we still have no hot water or heating. I deeply regret choosing Buderus and expect immediate action to resolve this issue.
The authorized service for my Buderus brand boiler refuses to extend the warranty. When I called, they claimed they had ordered the extended warranty, but it wouldn't arrive in time, with only 4-5 days left until the expiration of the current warranty. Customer service was unhelpful, stating that se...
We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matte...
I bought a Buderus boiler three years ago, but it has been faulty ever since. Despite the service's repeated assertions of an electrical malfunction, I am an electrical technician and know that this is not the root cause of the problem. I live in a 46-unit building with other residents who have Bude...
Our new Buderus combi boiler is not working properly because of problems with the mainboard. We've been waiting for this part for a long time now and customer service hasn't given us a helpful response. Yesterday, when we were talking to customer service, they told us that the mainboard will be deli...
I reached out to the authorized service for my Beko boiler after it experienced a malfunction. They let me know that the defective part would be replaced at no cost and then departed. Unfortunately, it has been three weeks and the part is still unavailable. Their customer service is absolutely terr...
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