I intentionally purchased a 6-month subscription to the Buddy app in May 2024 and paid for the first 6 months. However, the subscription was automatically renewed for the second 6 months without my approval and without any notification. It was added to my Türk Telekom line and appeared on my bill dated November 10, 2025, as a charge of $19 USD.
I only realized this issue when I checked my bill details. When I contacted Türk Telekom customer service, I was directed to Buddy. I sent an email to Buddy as well, but I have not received any response so far.
I request the cancellation of this unauthorized automatic renewal and a full refund of the $19 USD that was charged to my bill without my knowledge or consent.
I subscribed to the Buddy.ai app for my child in October 2024 after the free trial ended and purchased a one-month plan. After that one month, I canceled the subscription in November 2024. Despite canceling it properly, I have continued to see unauthorized charges of ₺349.90 on my credit card every ...
I’m very frustrated with Buddy.ai for charging me ₺349.90 every month without my knowledge. I initially signed up in August 2024 for what was advertised as a one-month trial, followed by an optional continuation plan. The promotion clearly stated that the first month was free and included an additio...
I am very frustrated with Buddy.ai. Despite not having an active subscription for months and not using the app at all, I was suddenly charged ₺499 from my credit card without any prior notice or authorization. The app had been deleted from our devices a long time ago, and we hadn’t logged in since. ...
Hello, I’m reaching out because I’m extremely frustrated with Buddy.ai. Today, right after my subscription ended, it was automatically renewed without my permission or any confirmation. I did not agree to another 6-month subscription, yet the app renewed it and charged me again. I immediately cance...
I purchased a 6-month subscription to the Buddy.ai app, thinking it would be a one-time payment. However, once the period ended, the system automatically renewed the subscription without asking for my approval. I tried contacting customer support immediately to stop the renewal and request a refund,...
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