I’ve never encountered a platform as frustrating as BTCTurk. It has been over 24 hours since I transferred SOL from another exchange to my BTCTurk account, yet the funds still haven’t been credited.
Their technical team and live support are completely unresponsive, repeatedly stating that the issue would be resolved soon. Meanwhile, I’ve missed the opportunity to sell my SOL at 285 USDT, and the price has now dropped to 240 USDT.
This significant loss is solely due to BTCTurk’s inefficiency. I’m extremely disappointed and plan to close my BTCTurk account after this experience. I demand an immediate resolution and accountability for the losses caused by this delay.
I mistakenly sent 384 USDT via the Solana network from my Binance account to BTCTurk. However, since BTCTurk does not support USDT on the Solana network, the funds did not arrive. I immediately contacted both platforms to request the return of my funds. Unfortunately, neither provided a timeline, re...
I deposited funds into my BTCTurk account, but it's been over an hour, and the money still hasn't shown up in my account. I immediately sent an email to report the issue, but there has been no response. Additionally, BTCTurk doesn't have a phone number for direct support, leaving email as the only c...
Five days ago, I mistakenly sent WSOL (Wrapped Solana) instead of SOL to my BtcTurk account. WSOL is not some obscure token—it’s ranked 6th by trading volume globally. This wasn’t a random altcoin with no liquidity. Still, the response I received from BtcTurk was completely unacceptable. They told ...
I have been a BTCTURK user for years, but my recent experience has been extremely frustrating. I transferred USDT from another exchange to my BTCTURK wallet, but due to using the wrong network, the funds did not appear in my account. For the past two days, I have been receiving the same generic res...
On January 24, 2025, at 18:53, I transferred ₺11,253.59 from my Kuveyt Türk BTC account to my BTC Türk account, yet as of 22:02, the funds have still not been credited to my balance. I contacted BTC Türk live support, and they kept insisting that the issue was on the bank's side. However, when I sp...
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