I mistakenly sent 384 USDT via the Solana network from my Binance account to BTCTurk. However, since BTCTurk does not support USDT on the Solana network, the funds did not arrive. I immediately contacted both platforms to request the return of my funds. Unfortunately, neither provided a timeline, resolution, or clear information about the process.
Despite reaching out to customer service multiple times, I’ve received no helpful updates. Binance confirmed the transaction was sent, but BTCTurk has not clarified the status or provided reassurance about retrieving my 384 USDT.
This lack of communication is deeply frustrating. I demand a prompt resolution and clear guidance on recovering my funds. Both platforms must improve their transparency and customer support.
I have been a BTCTURK user for years, but my recent experience has been extremely frustrating. I transferred USDT from another exchange to my BTCTURK wallet, but due to using the wrong network, the funds did not appear in my account. For the past two days, I have been receiving the same generic res...
I’ve never encountered a platform as frustrating as BTCTurk. It has been over 24 hours since I transferred SOL from another exchange to my BTCTurk account, yet the funds still haven’t been credited. Their technical team and live support are completely unresponsive, repeatedly stating that the issue...
I mistakenly sent ETH (Ethereum) via the Base network to my BTCTurk account as USD (Tether or another stablecoin). Since this network is not supported, I immediately contacted support. They claimed a recovery process was initiated weeks ago, yet I have received no updates or any indication that my f...
Hello, I transferred APT coins from another exchange to my BTCTURK wallet, but I later realized that BTCTURK does not accept APT as USDT—they only accept APT in its original form. Now, my funds have disappeared, and I have no idea where they went. When I contacted support, they simply told me I dep...
I transferred 0.189607 SOL from my Binance Web3 Wallet to my Binance spot wallet, but the funds never arrived. When I checked the transaction details, I saw that the transfer was mistakenly routed through the BscScan network, and now my coins are stuck in the wrong address. This is clearly a transa...
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