I sent money to another account through BTCTurk, but there was an issue with the transfer. I reported the problem to BTCTurk, and they informed me they would close my account for security reasons. I immediately explained that my account contains coins and that it shouldn’t be closed. Despite my warning, they suddenly shut down my account, and now I can’t access it. When I try to log in, I’m directed to contact support, but my information is correct, and the account is closed. My coins are still inside, and I have no idea where they went. I’ve contacted BTCTurk multiple times through different channels, but they either hung up or ignored me. This is unacceptable, and I expect BTCTurk to resolve this and give me access to my coins. If this continues, I will convince my friends to move their assets to other exchanges.
I woke up to find my BTCTurk Bitcoin account emptied due to an unauthorized login. This was not my doing, yet BTCTurk refuses to take any responsibility and has denied my refund request. If this had happened at a bank, they would have at least acknowledged their mistake and investigated. But BTCTur...
It’s been five days since I lost access to my BtcTurk account, and I’m still completely in the dark. I can’t reach anyone—no proper support, no updates, no answers. My messages are now being outright ignored. I feel abandoned and helpless, with ₺100,000 stuck in my account and no way to even confirm...
It’s been four days and I still can’t access my BtcTurk account due to so-called "security measures." Every time I try to resolve the issue, I’m asked to submit documents. I’ve done that—multiple times. But they keep rejecting my submissions without giving a clear reason. Then they ask me to resubmi...
Someone has opened a BTCTurk account in my name, and I believe my personal information has been compromised. I reported this issue to the company, but they told me to email them from the same email address linked to the account. If any fraudulent activity occurs because they didn’t close the account...
I’ve been using BTCTURK for a long time, but my first attempt to transfer coins has been a nightmare. There’s no phone number to call for help, and the one they provide just tells you to send an email. I’ve emailed them, but they only respond with vague messages about "security reasons" without expl...
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