For the past two days, I haven’t been able to access my BtcTurk account due to a so-called “security reason.” Support told me someone would call—but no one has contacted me since. This started after I accidentally sent money to the wrong wallet. Now my account is blocked, and I’m left in the dark with no help. I urgently need to access my account to check on a transfer of $220. For all I know, I could be losing money by the minute.
I’m extremely frustrated. How hard is it to make a simple phone call to resolve an urgent issue? If this is not resolved immediately, I will escalate the issue to CİMER. BtcTurk, I expect a callback on my personal number without delay.
I haven’t been able to access my BtcTurk account for two full days. When I contacted support, they told me someone would call me back—but no one has reached out since. I’m starting to suspect that my account may have been accessed by someone else without my permission, and I had no choice but to req...
It’s been five days since I lost access to my BtcTurk account, and I’m still completely in the dark. I can’t reach anyone—no proper support, no updates, no answers. My messages are now being outright ignored. I feel abandoned and helpless, with ₺100,000 stuck in my account and no way to even confirm...
I’ve been using BTCTURK for a long time, but my first attempt to transfer coins has been a nightmare. There’s no phone number to call for help, and the one they provide just tells you to send an email. I’ve emailed them, but they only respond with vague messages about "security reasons" without expl...
I recently had to change my phone number and now can’t access my BTCTURK account, which contains my investments. There’s no customer service number to contact, and despite repeatedly submitting requests through the phone number change section in the "help" section, I’ve received no response at all. ...
I deposited funds into my BTCTurk account, but it's been over an hour, and the money still hasn't shown up in my account. I immediately sent an email to report the issue, but there has been no response. Additionally, BTCTurk doesn't have a phone number for direct support, leaving email as the only c...
Comments