I haven’t been able to access my BtcTurk account for two full days. When I contacted support, they told me someone would call me back—but no one has reached out since. I’m starting to suspect that my account may have been accessed by someone else without my permission, and I had no choice but to request a block on it. This situation is seriously affecting my peace of mind. I can’t sleep at night because I have no idea whether my money is still safe in the account or not.
Why is it so difficult for BtcTurk to make a simple phone call to help a customer in crisis? And why isn’t there a direct number that we can call for urgent issues like this? I expect immediate action and a proper response before things spiral further. I need to know what’s happening with my money—now.
For the past two days, I haven’t been able to access my BtcTurk account due to a so-called “security reason.” Support told me someone would call—but no one has contacted me since. This started after I accidentally sent money to the wrong wallet. Now my account is blocked, and I’m left in the dark wi...
It’s been five days since I lost access to my BtcTurk account, and I’m still completely in the dark. I can’t reach anyone—no proper support, no updates, no answers. My messages are now being outright ignored. I feel abandoned and helpless, with ₺100,000 stuck in my account and no way to even confirm...
I recently had to change my phone number and now can’t access my BTCTURK account, which contains my investments. There’s no customer service number to contact, and despite repeatedly submitting requests through the phone number change section in the "help" section, I’ve received no response at all. ...
I haven’t been able to access my BTC Turk account for the past 24 hours, and there’s no one to help me. I’m being forced to deal with automated responses, and the system keeps kicking me out. I’m not receiving any codes when I try to log in, and due to your inadequate infrastructure, I haven’t been ...
I deposited funds into my BTCTurk account, but it's been over an hour, and the money still hasn't shown up in my account. I immediately sent an email to report the issue, but there has been no response. Additionally, BTCTurk doesn't have a phone number for direct support, leaving email as the only c...
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