I use the BtcTurk crypto application and on 17.05.2026 I encountered a serious problem while trying to place limit buy/sell orders. When I enter the price I want for the limit order, the application gives an error and does not allow the order to be placed. Because I could not enter the specified price due to this error, I was unable to execute my transactions and I suffered a loss of principal. I contacted BtcTurk customer service about the issue. They admitted that the problem stems from an application error, but they stated that they would not cover my loss. I find it unacceptable that a loss caused by a technical error of the platform is left entirely to the user. I request that my financial loss arising from this application error be fully compensated and that the technical problem causing this error be permanently resolved so that similar grievances do not occur again.
I'm having a nightmare with the BtcTurk app, which I use frequently. My password was rejected, and I was locked out. Even when I try to reset my password, it indicates that the new one is incorrect. They want me to upload all of my documents and information as if I were a new registrant. This has ma...
I was trading cryptocurrency on BtcTurk and ran into a problem. Even though I made a profit on ZRX coin, the system showed that I had a loss instead. I ended up losing $150 because of this error, and I think it’s a technical problem with the platform. I contacted the live support team for help, but ...
I have been a BtcTurk customer for only about 10 days and I am an inexperienced user of cryptocurrency platforms. On 25.12.2025, at around 16:30, while I was using the BtcTurk web platform on my computer via https://kripto.btcturk.com/, a very serious and suspicious incident occurred involving my ET...
On 02.07.2025, I transferred cryptocurrency from my Binance Wallet web3 account to my Bybit account. The transfer was successfully completed on the Binance side, but the funds never arrived in my Bybit wallet. Despite my urgent need for support, I could not reach anyone from the Bybit support team. ...
I registered on Bybit on June 21, 2025, and within less than 24 hours, my account was hacked. I had ₺700 worth of crypto in my balance, and it was stolen without my authorization. Not only did I lose that money, but I was also blocked from placing trades, causing me additional losses due to missed o...
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