In 2024, I purchased a Bosch Serie 6 washing machine from an authorized dealer, and it is still under warranty. For the past six months, I have been experiencing a persistent problem with the fabric softener compartment. About three times a week, the softener fails to dispense properly, my clothes come out without any softener scent, and the drawer becomes clogged.
In February, I contacted Bosch service. The technician who came told me that the issue was due to blockage in the softener compartment and advised that I should clean the drawer once or several times a week. However, when I purchased the product, I was never informed that such frequent cleaning would be necessary. There was no mention of this requirement during the sales process or installation. When I spoke with Mr. Taşkın from service, he insisted that this was a user error and refused to send further service support.
Because of this ongoing issue, I have wasted large amounts of fabric softener and liquid detergent, and cleaning the compartment often results in spills and unnecessary time loss. This is not the experience I expected from a premium brand like Bosch.
I am requesting that Bosch replace my washing machine and also compensate me for the wasted fabric softener and liquid detergent. The constant repetition of this issue has caused both inconvenience and financial loss, and I expect the brand to take responsibility and resolve my complaint quickly.
Since the day I bought it, my Bosch i-DOS Serie 6 washing machine hasn't given off the smell of fabric softener. The clothes look like they haven't been rinsed well when they come out of the washer. I need a solution right away. A well-known brand like this one shouldn't leave its customers without ...
At the end of June, I noticed a water leak coming from the bottom of the detergent compartment of my Bosch I-Dos Series 6 washing machine. The issue started small, and I immediately called the authorized service. The technicians inspected the problem and confirmed that I was right, but they told me ...
I purchased a Bosch Serie 6 dryer 1.5 months ago and tested it for a month. Regardless of the program used, it leaves my clothes excessively wrinkled. I reported the issue to Bosch, and service technicians visited my home twice. I even showed them freshly dried, wrinkled laundry directly from the ma...
Last year, we bought all of our home appliances from Bosch. After making numerous service requests, our dryer is still not functioning properly. We make sure to clean it every day and always empty the water after each use. It's interesting because the service technician, who charged us around ₺600 p...
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