I purchased the Bosch MUM Series food processor in July 2023, expecting a high-quality product for the premium price I paid—1.5 to 2 times more than similar products. Unfortunately, this product has been a constant disappointment. It seems to follow a "use three times, then send to service" model. Although it comes with a two-year warranty, the warranty only covers service, not replacement, and even the service fails to resolve the issues.
The quality is subpar for a brand like Bosch, and customer service adds to the frustration with unhelpful responses like "I use it at home too," rather than providing solutions. The product appears poorly designed and unsuitable for actual use—working fine only when left idle. Every time I use it, I end up needing manual intervention to complete tasks, as the product breaks down. After just three uses, another part is already slated for replacement, and customer service seems accustomed to such complaints.
Bosch should not treat its customers with a "we sold it, it's your problem" attitude. A product this expensive should not cause this much stress. I will pursue my case with the Consumer Court to resolve this issue. Bosch, please address this matter urgently.
In November 2024, I purchased the Bosch MUMS2VM40 kitchen robot. During its second use, I noticed a terrible smell. Initially, I thought it was the yeast in the dough, but the odor was far too strong. I contacted the service center, and although they confirmed the odor, they claimed it might be from...
I recently bought a Bosch Power Series blender, and to my disappointment, the blade turned out to be of subpar quality with rust in the middle. I submitted photos to the service center, which were received by the company, and I have made multiple calls inquiring about a replacement, but unfortunatel...
Imagine this: I bought a Bosch refrigerator only two years ago, and even though it's still under warranty for three more years, it has already broken down three times in just one month. Believe it or not, it happened three times within a single month! Despite this, the company continues to insist on...
I purchased a Bosch refrigerator, and within just a couple of months of use, it’s been nothing but a disappointment. Multiple times, the food I’ve stored has frozen, resulting in waste and frustration. I initially accepted a repair, hoping it would resolve the issue, but the problem has persisted. N...
I bought a Bosch refrigerator from their store in 2020, and it broke down on July 14, 2023, due to a power supply problem. The authorized service arrived on July 15 and initially stated that it would be repaired on July 18. When I called the next day, they informed me that I would have to wait 1 wee...
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